PROFILE REQUIREMENTS

Pre-requisites

• A positive attitude and excellent communication skills.
• Knowledge of common POS and PMS is required.
• Able to teach skills and effectively manage apprentices.

Professional Experience

• Minimum 5 years of experience in Food & Beverage department in an international hotel or an upscale international restaurant in supervising or management position

Academic Qualifications

• Diploma or Degree in Restaurant or Hospitality Management or related major.
• Certificates in WSET or Sommelier and added advantage

Language

• Excellent command of English with a strong vocabulary and knowledge of service language.
• Additional language is a plus.

RESPONSIBILITIES

• Deliver the VET by EHL (Ecole Hotelier Lausanne) training programs in F&B Service to students of various levels and backgrounds.
• Deliver any other service and F&B related programs at the Academy.
• Implement the VET by EHL strategy in the line of activities carried out in the F&B Service.
• Train on ‘Best Practices’ of a western restaurant (Greet/meet and Seat/ Service with a smile).
• Participate in In-Service education and training courses as well as in continuing professional development opportunities, and taking part in action research exercises.
• Maintain good order and discipline amongst students under one’s care and safeguarding their health and safety at all times.
• Teach students and staff on how to take food and beverage orders from the guest on order taking pads and on Point of sale (POS) systems.
• Train on how to obtain revenues, issue receipts, accept payments.
• Share how to Performing basic cleaning tasks as needed or directed by supervisors.
• Effectively train students & staff on how to communicate with the guest and how to provide assistance with their queries.
• Impart understanding and skills in service flow, service scenarios and customer handling